Terms & Conditions
Your appointment is very important to us as each appointment is reserved especially for you. At LiLi London we understand that your circumstances may change, therefore we respectfully request 24hours notice for change & cancellation. Less than 24hours notice will result at 50% charge & No Shows will be charged at 100% of the reserved service amount.
“NO SHOWS” will be charged at 100% of the reserved service amount.
Once issued the value on the Lili Gift Card can be used as full or part payment at LiLi London.
The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase.
Any additional cost exceeding the value of this voucher will be paid by the redeemer.
All monies on the card must be used by the expiry date which is 12 months from the date the card was issued. Any balance left on the card after 12 months of not being used will be deducted.
You should treat this card as cash, it cannot be replaced if lost.
This gift card will be considered null and void without the Expiry Date and Authorized Signature being filled up, seal and other authentication signs or if tampered.
Please be aware that if you select ‘Standard Recorded’ delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost.
To check the remaining balance on your card, call 02084508484 or email us at email@example.com referencing your unique gift card serial number.
The card is not a credit, debit or cheque guarantee card LiLi London Ltd. reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice.
In the event of any dispute, the decision (LiLi London Ltd.) is final. Your statutory rights are not affected.
We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.
If you are unable to find the availability that you are looking for, don’t worry, just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!
Colours & Perms
Retail Products Refund & Exchange Policy
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from LiLi London Ltd. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot accept returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.
This privacy notice explains how LiLi London looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Providers of our salon software system [Phorest Software Limited]
Suppliers of our website. We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information if required for delivery of treatments.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact via email firstname.lastname@example.org
The information we collect about job applicants is the minimum required to process an application: Name, Job applied for Contact telephone number.
For employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
How long your information will be kept for
Unless you request otherwise, we will keep your information to contact you no more than three times per year for a maximum of 1 year from your last visit to the salon.
After two years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted/shredded after four months.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you.
By email email@example.com or write to us at LiLi London Ltd. 59-61 Cricklewood Broadway, London NW2 3JX
All of our terms and conditions are subject to change at any time and are at the discretion of management
Book an appointment today and let us transform your salon visit to an experience. You’ll leave feeling pretty on the outside and, more importantly, beautiful on the inside.